Frequently Asked Questions
Everything you need to know about shopping with Nestasia for your home.
What is the estimated delivery time for my order?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes 3 to 7 business days. You will receive a tracking link via email once your package is dispatched.
How do you ensure fragile items like ceramics and glassware arrive safely?
We use premium, multi-layered protective packaging, including honeycomb paper and recycled bubble wrap, specifically designed to withstand transit and ensure your home decor arrives in perfect condition.
What is your return and exchange policy?
We offer a 7-day return policy for most items. If you receive a damaged or defective product, please notify our support team within 24 hours of delivery with photos of the item and packaging for a seamless replacement.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping costs and delivery timelines vary by country and are calculated at checkout. Please note that customs duties may apply depending on your local regulations.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. We also offer Cash on Delivery (COD) for most pin codes within the country.
Can I include a gift message or special packaging for my order?
Yes, Nestasia offers premium gift wrapping services and the option to include a personalized handwritten note. You can select these options on the cart page before proceeding to checkout.